Orange County Pool Builder Testimonials

TESTIMONIALS

At Pacific Paradise Pools, we are happy to hear from our clients that we have some of the best services in the construction industry. Don’t take our word for it, check out their reviews for yourself!

5 out of 5 stars
Maggie W.
2/08/2023 - Google

					We worked with Pacific Paradise Pools on a full backyard... read moreWe worked with Pacific Paradise Pools on a full backyard renovation. We had a general idea of what we wanted, but worked very closely with their designer Bryce to work out all of the exact details. Bryce was an amazing partner to work with as we designed our space. He helped us choose all the hard scape materials, ensured that the design was cohesive, and helped recommend which plants to use in our landscaping. Lee was the project manager over seeing the work, and they were always very punctual, thorough, detailed, and overall did an amazing job. They showed up every day, worked really hard and didn't stop until the project was done. We even had a few custom requests, and they were able to accommodate us. We are very very happy with the end result, and would definitely recommend this company for any yard renovations or hardscaping. read less				
		
5 out of 5 stars
Bill N.
6/08/2018 - Google

					Rich, the owner is an awesome pool builder! Our project... read moreRich, the owner is an awesome pool builder! Our project was the smoothest construction project we ever had built.  Awesome. read less				
		
5 out of 5 stars
Jabe K.
6/08/2021 - Google

					Outstanding design and pool remodeling services. They were reliable and... read moreOutstanding design and pool remodeling services. They were reliable and ethical.  Highly recommended. read less

5 out of 5 stars
Sabrina V.
2/23/2023 - Yelp

					Turf is now in...making our pool even more stunning!

Looking forward... read moreTurf is now in...making our pool even more stunning!

Looking forward making so memories in and around our pool! read less				
		
5 out of 5 stars
Sarah B.
12/02/2022 - Yelp

					We just completed a complete yard remodel with Pacific Paradise... read moreWe just completed a complete yard remodel with Pacific Paradise Pools. They built our pool, spa, bbq kitchen, and yard landscape, complete with lights, irrigation, planters and sod. We could not be any happier. It surpassed our expectations and can't believe it's our yard when we look outside. It was an absolute pleasure working with Bert, Victor and Bryce. Bert was with us from the beginning helping us with design and overseeing the entire project.  He genuinely wanted us to have the pool/yard we dreamed of and was determined to make it happen. Victor helped us get the pool up and running. We were so appreciative of his expertise and thoroughness in making sure we understood how everything worked. He and Bert have been available to us even after pool was completed as questions have come up. (This is our first pool so we are learning) Bryce helped bring the rest of the yard alive with plant and light design. We love all the plants he chose and we feel like our yard resembles a resort. Everyone in the company was professional, fast to respond to calls and displayed high quality workmanship. Another plus was that the project was completed within the timeline. We highly recommend Pacific Paradise Pools.  Thank you! read less				
		
5 out of 5 stars
Kristin B.
11/11/2021 - Yelp

					I'm not a huge Yelp-er but when you have such... read moreI'm not a huge Yelp-er but when you have such a positive experience, I think it is important to share. I purchased my home earlier this year and had a doozy of a backyard. We obtained several bids to remodel/repair our 1970s all-original classic "pool". A couple contractors even refused to touch this monstrosity. Rich Tonti showed no fear. His bid wasn't the highest nor the lowest but his experience and confidence sold me immediately. Best.Decision.Ever!  Our pool looks amazing, his team (especially Lee but really all of them) were just a dream to work with, very minimal change orders...I mean, incredible customer service. I always knew who was coming on site, what projects were being tackled and when...not your typical contractor experience.  While our yard is still partially in progress, the pool is done, the patio is done, the bar, stairs and our new equipment (which was the scope of the job) is finished to perfection. There are not enough stars for this team!!! read less

5 out of 5 stars
Synovia W.
8/18/2020 - Yelp

					I Just came on here to say that I have... read moreI Just came on here to say that I have never been through this company before but I made a mistake and I thought that this company with someone else's company and I wasn't the nicest person to them and they still returned my phone call they talked with me they were very sweet and nice their customer service is just very good  and lovely people I really appreciate them just taking the time calling me back and talking with me about an issue that they couldn't even resolve because it had nothing to do with them . Thank you read less				
		
5 out of 5 stars
Vicki W.
10/04/2022 - Yelp

					Kelly and Victor are incredible to work with at Pacific... read moreKelly and Victor are incredible to work with at Pacific Paradise.  My spa was built in 2017 and Kelly has been a rock star with any issues or questions that come up.  Super responsive and always helpful.  Victor has been great as well.  When he stopped by to drop off additional supplies I had purchased, he figured out why some of my jets weren't working.  Took the time to fix the problem (small rock plugged one of the jets) and made sure everything was working properly before he left.  Can't say enough about the service.  We use the spa everyday and if there's ever an issue, I know one of them will help fix it if they can. read less				
		
5 out of 5 stars
Kid C.
6/08/2020 - Google

					Best pool company ever.

5 out of 5 stars
Brandon L.
8/19/2022 - Yelp

					We love our pool. Special shout-out to Victor, Tim and... read moreWe love our pool. Special shout-out to Victor, Tim and Jennifer too!! They are a construction company so be prepared to advocate for yourself, follow up on any changes made throughout the process as they are very busy. We changed our entire layout per the city and I had to ask a few times for updated renderings, I found that to be a bummer as it would seem standard to me when changing plans with a client. Overall communication could have been better however like I said, I fully understand as they are in high demand. I would say they are a 5 star pool building company as any time I saw something not perfect, they came quickly to fix or make right. I held them to a high standard as this is not a inexpensive venture and we did receive an amazing pool in the end. Victor made sure we were fully satisfied and happy when taking ownership of our pool. We are confident that they will care for us if we have any issues moving forward as well. Our pool is a showpiece of our home now. Thank you for your hard work for our pool, I know I was a bit of a tough customer so y'all earned this 🙂 read less				
		
5 out of 5 stars
Tommy M.
6/16/2021 - Yelp

					Very pleased with our pool. We love it. Such a... read moreVery pleased with our pool. We love it. Such a great job. Summer's here and we're enjoying it every minute we get. Rich, John and team thanks for responding when we have questions. read less				
		
5 out of 5 stars
Mike B.
11/08/2022 - Google

					Our front yard remodel got off to a rough start... read moreOur front yard remodel got off to a rough start with time delays and construction errors made by a sub-contractor. We met with Kelly and walked through the problems. She accepted responsibility and removed the struggling sub-contractor. Jose and Raymundo managed their in-house construction crew. They fixed all of the problems, paid close attention to all the details and communicated effectively. Bryce was a tremendous asset to us. His guidance on materials and plants brought the project to a level beyond our expectations! We are happy to recommend them. read less

5 out of 5 stars
Michael T.
10/07/2022 - Yelp

					My wife and I shopped around, spoke with friends, and... read moreMy wife and I shopped around, spoke with friends, and went around the area to see who was working on pools in our area. After narrowing the list down to three companies, my wife and I selected Pacific Paradise Pools, and it was the best decision. Bert was amazing, answered all of my questions, let me know next steps, and was very proactive in the preparation as he anticipated what would be needed in the 2-3 weeks out. He scheduled it early, anticipated logistics and staffing, and I can honestly say the only thing we had to wait on was the city for the inspections. I think the longest we waited was 7 calendar days for the city to do an inspection as he set it up earlier and also ensured materials and parts were ready to go weeks before so there were no delays. We completed the project on time and actually in remarkable time. We redid our entire backyard in four months and would highly recommend Bert as your Project Manager and PPP as your go to company. read less				
		
5 out of 5 stars
John R.
10/08/2022 - Google

					It’s a great company run by a great owner and... read moreIt’s a great company run by a great owner and all of the employees are pleasant to work with. read less				
		
5 out of 5 stars
Brian S.
6/08/2021 - Google

					Even though I ended up not building a pool with... read moreEven though I ended up not building a pool with this company, I just wanted to say how happy I was with how responsive Rich was and how detailed he went into the process.  Burt, who was our consultant was also super.  Despite having car and other logistical problems, he still was a great representative of the company and went over some of the finer details.  Thanks guys for your hard work! read less

5 out of 5 stars
Jen R.
5/24/2023 - Yelp

					So happy with our experience with Pacific Paradise Pools! During... read moreSo happy with our experience with Pacific Paradise Pools! During design and construction they had plenty of recommendations, stayed on schedule (even completed on time with all this crazy rain lately!) and we love our pool. Our project manager Bert, was at the house constantly making sure work was progressing well. After, Victor helped us get set up with the app to manage pool temp/ lights etc. They have answered random questions as we've learned our new life with a pool. Overall, great crews in and out and so pleased with the work. read less				
		
5 out of 5 stars
Brenda D.
8/13/2023 - Yelp

					We've never had a backyard pool -- we previously lived... read moreWe've never had a backyard pool -- we previously lived in HOAs with lots of pools. So, taking this project on was overwhelming and we needed an expert team. Rich, Kelly, Victor and Bryce were a great, experienced team -- designing our beautiful pool and landscaping at our new forever home. They were problem solvers too. When unforeseen things came up, they had solutions. We highly recommend Pacific Paradise Pools. read less				
		
5 out of 5 stars
Rita M.
6/29/2023 - Yelp

					We highly recommend Pacific Paradise Pools.

We are thrilled with the... read moreWe highly recommend Pacific Paradise Pools.

We are thrilled with the results of our pool make-over. This company is proficient, trustworthy and thorough.  Rich's design knowledge, along with his patience, helped make the process much easier.  The 2023 crazy rains made it a challenge, but the crews just kept working efficiently and hard.  Kelly, our wonderful project manager kept things running very smoothly; always there for us.  Victor's equipment & tech expertise is top notch. Bryce was valuable putting the "icing on the cake" with style, tile and landscape choices.  The subcontractors, from demo to concrete to clean-up, & patio cover were also great.

Many helpful people made our gorgeous pool a reality.  We are very grateful. read less

5 out of 5 stars
Gloria C.
8/15/2022 - Yelp

					I interviewed several pool builders and I ended up going... read moreI interviewed several pool builders and I ended up going with Rich, owner of  Pacific Paradise Pools. Rich was very experienced, detailed and thorough and seem to have a good team behind him. Rich was also local and seem to know the regulations for Huntington Beach pretty well. Although his price was a bit higher than some other pool builders, it seemed like I was going to get the best pool for my money and things would be done right the first time. The construction crew came in and got down to business right away. We pretty much had our old pool gutted and the backyard demolished and we started from scratch. We added a Spa and a Baja step. Rich worked within our budget and we were able to transform the backyard into a tropical dream. It was very nice to work with Kelly (project manager)  who kept us updated on any important schedules and dealing with the inspectors. I had Kelly and Victor (site manager)  on my text and they would reply back to me quickly with any questions I had about the project. There were very few delays like, waiting for the city inspectors to come back, but that was minimal. Bryce (materials guy) was very helpful in helping me pick the right colors and pebble tech and materials else that matched up so perfectly.

The construction crew was amazing and worked so hard every day when they were on site. I want to give a special shout out to George the Masonary guy who pretty much did all our concrete, tile and all the special touches he put into our pool. It is really amazing to see how hard these guys work and how much pride they put into their jobs. Victor was also one that was our right hand guy when we needed anything to do with the pool and the set up and the equipment. It's funny but we miss seeing the crew here daily. We had a deadline of July 4 to celebrate the new pool and Victor and Kelly did everything possible to make it happen. We love the new pool and spa and I appreciate all their time and hard work they put in to dealing with us and making her backyard dream come true. 

These days we have been spending a lot of time in our pool and spa and I cannot be happier with the outcome. I still call or text Victor for any questions and he always comes to the rescue.  I would highly recommend Pacific Paradise pools to anybody that is looking for a quality /dependable team to work on their pool or backyard project. Thank you again to Rich and his team for making our backyard looks so beautiful and worth every penny spent. read less				
		
5 out of 5 stars
Sandy S.
12/02/2022 - Yelp

					PPP has been great. This is my second pool in... read morePPP has been great. This is my second pool in five years they've built. Great team of builders and project managers. Loved working with Victor Smith Jr. this time around. Highly knowledgeable and always made himself available before and after the process! read less				
		
5 out of 5 stars
Earl M.
8/03/2022 - Yelp

					Pacific Paradise came highly recommended.  We ended up with... read morePacific Paradise came highly recommended.  We ended up with a backyard that has completely transformed our home.  We have two large windows looking out onto the backyard with beautiful pool, gazebo, landscaping and hardscape.  It was well beyond our expectations.  Everyone who sees it is blown away. The process was painless, even enjoyable at times because of the competence and friendliness of every trade that worked here.  Each day they cleaned up before leaving.

Few companies that I have dealt with over many years have delivered this level of service.  Lots of good people contributed but hats off the Rich, Kelly, Lonny and Victor.

THANKS  SO  MUCH  PACIFIC PARADISE!!

Earl and Patty Mehl read less

5 out of 5 stars
Lisa K.
8/24/2022 - Yelp

					Took us approximately 2 + years of thinking about building... read moreTook us approximately 2 + years of thinking about building a pool, interviewing various pool builders, thinking some more, and then held off of taking the leap.  Fast forward, back in the market again, talking to more pool builders, and we came back to Rich and Pacific Paradise Pools.  We are very happy with the results, enjoying having the pool for this first summer (as is our German Shepherd), and for many more to come.  We only wish we had done so 2 + years ago when we first started thinking about it! read less				
		
5 out of 5 stars
Trina E.
6/21/2023 - Yelp

					I absolutely love my pool from Pacific Paradise Pools! They... read moreI absolutely love my pool from Pacific Paradise Pools! They did such a great job on bringing my vision to life. The whole pool and backyard redo took four months from demo to swimming!  And that was during the pandemic when materials and supplies were hard to get and everyone seem to be building pools! They were fast and efficient and on top of the process the whole way through. My project manager Kelly was amazing, helpful and on the ball! I opted to put in the self cleaning system, and Victor was absolutely amazing answering all my questions and still answers my calls a year and a half later!  I absolutely recommend them for any pool, spa or backyard, renovations. The whole team was great. 

They've been doing this a long time and it shows. The process seems streamlined and efficient like a well oiled machine. read less				
		
5 out of 5 stars
Maggie W.
1/26/2023 - Yelp

					We worked with Pacific Paradise Pools on a full backyard... read moreWe worked with Pacific Paradise Pools on a full backyard renovation. We had a general idea of what we wanted, but worked very closely with their designer Bryce to work out all of the exact details. Bryce was an amazing partner to work with as we designed our space. He helped us choose all the hard scape materials, ensured that the design was cohesive, and helped recommend which plants to use in our landscaping. Lee was the project manager over seeing the work, and they were always very punctual, thorough, detailed, and overall did an amazing job. They showed up every day, worked really hard and didn't stop until the project was done. We even had a few custom requests, and they were able to accommodate us. We are very very happy with the end result, and would definitely recommend this company for any yard renovations or hardscaping. read less

5 out of 5 stars
Vicki W.
10/08/2022 - Google

					Kelly and Victor are the main event at Pacific Paradise.... read moreKelly and Victor are the main event at Pacific Paradise.  Always helpful and responsive.  We built our spa in 2019 and  use it multiple times a day (especially during covid).  Kelly always responds when I have any questions or maintenance issues.  Just met Victor a few weeks ago but he took the time to solve a minor issue and made sure everything was working properly.  We love our spa and have no regret using Pacific Paradise as the builder. read less				
		
5 out of 5 stars
Jocelyn B.
2/20/2023 - Yelp

					I would recommend Pacific Paradise pool if you are thinking... read moreI would recommend Pacific Paradise pool if you are thinking to turn your backyard into an Oasis. My family and I are so very happy and satisfied. They did excellent work. Rich, Kelly, Otelio, Victor and all their crew were very professional. If I have to do this over again, I would choose this company because they are reliable, dependable, truthful and works like a family. I have gotten estimates from other pool contractor before them but none compared to how this company met all our expectations. I highly recommend Pacific Paradise Pools! From day 1 till they finished our project we were very satisfied. Excellent work and we can enjoy our backyard now like never before. Thank you Rich and Paradise Pools! A+++ read less				
		
5 out of 5 stars
Ryan G.
8/29/2023 - Yelp

					Pacific Paradise Pools just completed the pool installation in our... read morePacific Paradise Pools just completed the pool installation in our backyard and we are very happy and satisfied. The entire process was smooth and quick, finishing almost a month ahead of schedule. 

I really appreciated how Jay did not pressure us during the design phase. He was very transparent about the cost of adding certain features and if they were really needed. He did not push unneeded features just to increase the price. He did a great job designing a pool that fits nicely into our backyard space which is not a standard shape. 

Everyone we interacted with during the installation phase was top-notch and went the extra mile to make sure things were done properly. They kept me updated on the schedule, what would be done, and when they would be showing up.

What I really appreciated was that if I reported something that needed to be done, they took care of it right away within a day or two without having to follow up multiple times. They even pointed out some things I had not noticed that they wanted to be fixed because they have such high standards and wanted to make sure we were completely satisfied.

I specifically want to recognize Tim, Lee, and Victor who were all outstanding and a big reason why the project went so smoothly and we were so satisfied with the result. All of them are incredibly helpful, friendly, and professional.

We are very happy with the pool and have already received numerous compliments on it. I would absolutely recommend them to anyone. read less

5 out of 5 stars
Michael W.
2/16/2023 - Yelp

					We are very happy to announce that our pool is... read moreWe are very happy to announce that our pool is ready for all of the fun we can manage with the credit going to Pacific Paradise Pools!

From the first day of the dig to the last day when the salt was added, Rich and his team provided first-class service.

We had many of Rich's teams with lead people that offered suggestions as the process was ongoing.  However, we need to mention that Victor Smith Jr. was the most helpful with patience, suggestions, and teachings that were the most valuable. Otelio and his team of masons were amazing when it came to decking, coping, and tile work.

We interviewed many Pool Contractors, and while Pacific Paradise Pools by no means was the least costly, showed us to have the most knowledge with city rules as well as a showroom which allowed us on visit one to come up with our decking, coping, tile, and pebble for the pool.

Michael, Josie and Rohan read less				
		
5 out of 5 stars
Daniel S.
6/08/2021 - Google

					Trump Supporter 🙂				
		
5 out of 5 stars
Gary J.
8/11/2020 - Yelp

					Pacific Paradise Pools remodeled my 40 year + old pool... read morePacific Paradise Pools remodeled my 40 year + old pool with leaks and numerous problems. The condition before was ugly and needed safety issues addressed. Our budget was limited and firm, so costly surprises were out of the question. I did not expect cheap, as I know that you get what you pay for, but they were within reason and very professional. Rich was helpful and patient with us while we discussed all the options, answering our countless questions along the way.

The crew worked hard, made tons of noise, and cleaned up after themselves. They were all polite and friendly. They addressed all our concerns, made our ugly pool a backyard paradise, and thanked us for the opportunity. 

They were recommended by a friend who had their whole backyard transformed from grass and planters to a beautiful pool, spa, and hardscaping. Their work impressed me then as much as it does now that our pool is like new. I gladly recommend Pacific Paradise Pools. read less

Pacific Paradise Pools

Pacific Paradise Pools

TESTIMONIALS

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